Under general supervision, responsible for assisting technicians with determining the correct part number(s), locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect/defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and outstanding customer service. Provide customers (both internal and external) with the correct part(s) for their vehicle. Locate and receive shipment of parts. Receive parts into inventory. Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels. Control service supplies to minimize waste. Allocate parts in the AutoMation system. Return incorrect and/or defective parts to parts vendor or manufacturer. Meets all requirements of OSHA/EPA guidelines. Provide outstanding customer service at all times. Work requires ability to read, interpret and transcribe data in order to maintain accurate records. Intermediate PC Skills with spreadsheet knowledge. Successfully work with and through associates of other departments within the Store. Required performing multiple duties in a high-energy, fast-paced working environment. Lift objects that weigh as much as 50 lbs. Understand numeric filing system. Speak and listen effectively in dealing with customers/associates, both in person and over the phone. Complete CarMax provided training in all areas of the Parts process. Working conditions primarily indoor office environment, may include working at times in noisy conditions and/or inclement weather. May require walking or standing for an extended time. Flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days. Wears CarMax clothing (acquired through the company) at all times while working in the store.
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