Responsible for delivering exceptional customer service, assisting with customer transfers, lot merchandising, securing vehicles, and assisting Merchandising team with additional daily functions. Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites. Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies. Complete vehicle walkarounds, transfers and confirmations; including communicating information accurately and in a timely manner. Assist Merchandising Department in accurately optioning CarMax inventory. Partner with Inventory and Sales Departments with lot staging, as needed. Assist the Merchandising Department with projects and office duties, as needed. Complete assigned tasks independently and follow up after completion. Provide CarMax Auctions support including imaging, staging, scanning, and auction day support, as needed. Work requires ability to deliver exceptional customer service and work with other departments to create Iconic Customer experiences. Read, interpret, and transcribe data to maintain accurate records. Multi-task in a high energy, fast-pace work environment. Speak and listen effectively when dealing with internal and external customers. Function effectively within other departments in a team-oriented environment. Successfully complete all required training. Position requires a valid driver’s license. Requires walking, bending, or standing for extended periods of time. Ability to work outdoors or in any inclement weather for several hours. Flexible work hours with shifts that may include nights, weekends, holidays. Requires CarMax work clothing to be always worn when working in the store (acquired through CarMax World). Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance. Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.
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