Job Title: Call Center Partnership Manager
Location: Onsite (Chandler & Deer Valley)
Salary: $60-$65K
Position Summary:
The Call Center Manager is responsible for overseeing the daily operations of the outbound sales team, focused on achieving sales targets while fostering a motivated and well-equipped team environment. This position necessitates a solid foundation in international call center operations, data analysis, and team management. Key responsibilities include analyzing performance metrics, generating reports, and implementing strategies to enhance sales processes. Candidates should possess a minimum of five years of experience in call center management, with a specific emphasis on the pharmaceutical industry. Strong data analysis skills are essential for effective decision-making and strategic planning in this role.
Key Responsibilities:
- Manage and lead a team of at least 60outbound sales representatives, providing coaching, training, and support to enhance their performance.
- Develop and implement effective sales strategies to achieve and exceed monthly and quarterly sales targets.
- Analyze sales data and performance metrics using MSI reports to identify trends, areas for improvement, and opportunities for growth.
- Create and maintain a positive, motivating work environment that fosters teamwork and encourages employee engagement.
- Monitor call center operations to ensure compliance with company policies and procedures, as well as industry regulations.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Collaborate with other departments, such as marketing and customer service, to ensure alignment on sales initiatives and customer satisfaction.
- Prepare and present reports on sales performance, team productivity, and operational efficiency to senior management.
- Travel as required to meet with team members, attend training sessions, or participate in industry events.
Qualifications:
- Bachelor’s degree in business administration, Marketing, or a related field.
- Minimum of 5 years of experience in call center management, specifically in outbound sales.
- Proven experience in an international call center environment, with a strong understanding of diverse markets and customer behaviors.
- Proficient in data analysis and reporting, with experience using MSI reports or similar tools.
- Strong leadership skills with the ability to motivate and manage a diverse team effectively.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Ability to work under pressure and adapt to changing priorities and demands.
- Willingness to travel as required for team management and training purposes.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
If you are a results-driven leader with a passion for sales and team management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience.
...Embrace Your Career! Our company has served working class families since 1951 with life,... ...where they are most comfortable: their homes via Zoom Virtual Calls. About us:... ...Job Benefits: ~100% Work from Home ~ Paid weekly, based on a suggested schedule for success...
...Position Description The field service technician job calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services on various types of centrifugal air compressors and systems. The candidate should...
...domains in the interest of national security.Job Title: Lead, Electrical Engineer Power Supply DesignJob Code: 23399Job Location: Salt... ..., RF, mechanical and systems engineers on the overall program/project performance Required Qualifications:Bachelors Degree and minimum...
Company Description TrainSpace is a platform revolutionizing the personal training industry by supporting trainers in building their businesses and connecting them with clients at member gyms across the nation. We provide tools for efficient scheduling, payment processing...
We are looking for an ESL Teacher for an international school based in Shenzhen. This is a full-time position open to candidates starting... ...assessments, and writing report commentsCollaboratively teach alongside fellow educators, actively contributing to the development...