Helpdesk Specialist/Technical Support Representative Remote Work From Home Job at Big Buck Disposal, Seaford, DE

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  • Big Buck Disposal
  • Seaford, DE

Job Description

Job Summary:We are looking for a highly motivated and customer-focused Helpdesk Specialist / Technical Support Representative to join our remote support team. In this role, you will serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. You will troubleshoot hardware and software issues, provide clear and efficient solutions, and ensure users receive timely support to resolve their technical concerns.Key Responsibilities:Provide remote technical support to end users via phone, email, or chatTroubleshoot hardware, software, network, and application issuesGuide users through step-by-step solutions and document support interactionsEscalate complex issues to appropriate internal teams or third-party vendorsMonitor and manage open support tickets using a helpdesk or ticketing systemAssist with onboarding new users by setting up accounts, devices, and permissionsMaintain up-to-date knowledge of company systems, tools, and updatesFollow standard operating procedures and contribute to knowledge base articlesQualifications:High school diploma or equivalent required; associate or bachelors degree in IT or related field preferred13 years of experience in technical support or helpdesk rolesExcellent communication and problem-solving skillsExperience with Windows/Mac OS, Office 365, and remote access toolsFamiliarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk, Jira)Basic understanding of networking concepts (IP, DNS, VPN, etc.)Ability to work independently and prioritize multiple tasksStrong customer service orientationWork Environment:Fully remote position; must have reliable internet and a quiet work environmentFlexible work schedule may be available depending on company needsSome evening or weekend support may be requiredBenefits:Competitive hourly wage or salaryHealth, dental, and vision insurance (for full-time positions)Paid time off and holidays401(k) retirement planTraining and career development opportunitiesEquipment provided (laptop, headset, etc.)
recblid yr21pllxcstqpybsbepgamjll03461

Big Buck Disposal

Job Tags

Hourly pay, Full time, Work from home, Weekend work, Afternoon shift,

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