Helpdesk Support Job at Compu-Vision Consulting, Anchorage, AK

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  • Compu-Vision Consulting
  • Anchorage, AK

Job Description

Title: Helpdesk Support Location: Remote, AK Duration: 12 Months Job Description: Candidate must be able to work on Alaska time zone. Experience working on TEAMDYNAMIX (TX) ticketing system. We're looking for someone to help support our engineering teams (or Tier 4 support) by working on tickets that are lower priority that we struggle to get to due to our current high ticket load. These are tickets that have already been processed by our helpdesk where a determination was made that higher level support is required. We have four specialty areas that my engineering teams cover, which are Systems Engineering, Enterprise Applications, Network Engineering, and Web Applications. The two teams with the highest ticket load (or lowest ability to handle tickets) are Systems Engineering and Enterprise Applications. Enterprise Applications is in the worst shape. They support all of our enterprise applications that are consumed by other UAA employees in their day-to-day operations. Some examples of this are managing our calendaring platform, mailing lists platform, Learning Management System (Blackboard), managed print solution, and much more. Compu-Vision Consulting

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