Job Description

Position Summary: We are seeking a proactive and technically skilled IT PC Technician Summer 2025 Intern to support the day-to-day operational efficiency of our computing infrastructure. This role will focus heavily on hardware and software troubleshooting, Windows 11 upgrade execution, and general desktop support. The technician will play a critical part in system refreshes, user issue resolution, and maintaining a secure and high-performing endpoint environment. Position Requirements/Preferred Qualifications: Education: Pursuing degree (Associate or Bachelor) in Information Technology, Computer Science, Computer Engineering or related field Experience: Courses in IT, or related experience Proven track record performing PC refreshes and imaging Experience migrating and upgrading systems to Windows 11 is highly desirable Familiarity with Active Directory, Office 365, and endpoint security tools preferred Relevant internship experience a plus Skills: Strong oral and written communication skills Strong troubleshooting skills for both hardware and software issues Solid understanding of Windows operating systems, with a strong focus on Windows 10 and 11 Excellent organizational and time-management skills Ability to clearly communicate technical issues to both technical and non-technical users Customer-focused mindset and a team-oriented attitude Essential Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are representative of the knowledge, skill and/or ability required. Essential Duties: Perform PC refreshes and system deployments, including imaging, setup, and configuration. Support Windows 11 upgrade initiatives, including pre-checks, compatibility validation, and post-upgrade support. Troubleshoot hardware issues including desktops, laptops, printers, and peripheral devices. Resolve software issues related to OS, applications, and network connectivity. Respond to IT support requests in a timely manner, both in-person and via ticketing system. Maintain accurate documentation of issues, resolutions, and asset inventory. Assist with IT-related projects and infrastructure upgrades as assigned. Provide end-user support and guidance on system use and best practices. Desired Qualities/Attributes A commitment to providing excellent internal customer service. Detail-oriented with a drive for accuracy and efficiency. Strong initiative, ownership of tasks, and follow-through. Capable of working independently and collaboratively in a fast-paced environment. Willingness to continuously learn and adapt to new technologies. Safety Compliance The safety of our employees takes precedence over all other initiatives and considerations. All employees are required to comply with established safety protocols as outlined in our policies, procedures, and corporate communications. All employees are responsible for complying with the most current safety practices as communicated by the Company. 40-hours per week, Monday-Friday Americhem

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