Job Description

The Job

As the Salesforce Administrator you will be responsible for implementing Ace’s Retail Operations wholesale sales strategies via Salesforce.

This position will be expected to provide recommendations for the various methods of utilizing Salesforce to maximize the value of the tool; maximize the efforts of the field team’s efforts regarding the sales cycle; create & provide reporting back to departments within Ace that are collaborating with the field team on a selling opportunity (i.e. merchandising, consumer marketing, etc.)

The Salesforce Administrator is responsible for leading and executing the administration and the ongoing training of Salesforce at ACE. This includes database administration, management, training and documentation, planning and support of vendor management. The Salesforce Administrator will work closely with ACE’s IT team to execute project work plans to meet the changing needs and requirements of end users.

What you’ll do

• Provide technical support and customer service efforts for Salesforce users, diagnose and resolve problems and seek opportunities to enhance work flows. There are 300+ active end users with the majority of them field based.
• Collaborate/manage ongoing relationships with our business partners including Salesforce.com (software) and Ace IT (business intelligence/Ace Data) as well as any project managers to create work flows that keep the Salesforce related projects on time and within budget.
• Execute all configuration changes and proactively monitor the tool for usefulness and data integrity. Develop reports, dashboards and processes that continue to deliver a tool that is seen as a “game changer” to the end user.
• Communicate with senior leadership on a regular basis project status, potential delays and any timeline changes.
• Utilize and work with a Field Input Team that have given previous direction in the past. This team represents each of the business functions with Salesforce users: DM, RM, MDM and PM.
• Own all training as it relates to Salesforce at Ace Hardware. Training all new hires during their first few weeks as well as all ongoing enhancements as upgrades become available and the challenges those upgrades bring. Monitor user adoption rates and respond as needed (additional training, communication or modifications) to improve adoption
• Manage ongoing support requests and administrative needs of all Salesforce end users.
• Maintain day to day operational activities while proactively reaching out to the field for future enhancements to keep the tool relevant and constantly evolving.

What you need to succeed

• Bachelor’s Degree and a minimum of 3 years or equivalent experience required.
• Minimum of 2 years’ experience in Salesforce.com (certifications or experience)
• Strong leadership skills and experience in leading project/program teams
• Excellent project management skills
• Ongoing training and Salesforce administration certification required
• Proficient in data manipulation
• Strong research and analysis skills, including aptitude and skills around managing and organizing large blocks of information.
• Occasional overnight travel required (2-4 nights/month), conferences, internal/external meetings; ability to independently travel as needed, without restriction, by all modes of transportation, including car or plane for training or meetings.

We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Compensation Details:

$105000 - $125000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability ) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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